Chat with our automated assistant DOES NOT WORK how to contact eBay?

[little.font.lord.leroy]

I try to click on "Chat with our automated assistant" and it does not work.

Is there a URL I can use?

[dryophelia]

@little.font.lord.leroy 

Try this link. 
https://www.ebay.com/help/call_us?type=ContactUs&initFrom=ARTICLE&topicId=4000

While you wait for them to call you, start a thread with your situation. 
There are lots of fellow eBayers here to help. 
Talking to a CS rep does not always get the result you are hoping for.  YMMV

[eburtonlab]

What browser are you using?

Depending on what happens when you try the chat option, it might be worth trying another browser to see if that makes any difference.

I used the Help & Contact link, selected "Contact us" and picked the first category at random ("Buying"), and when I used the chat link, a chat window popped up in Firefox for me with some options:

Alternatively, you can try to contact eBay via social media:

https://twitter.com/askebay

https://www.facebook.com/eBay/

[little.font.lord.leroy]

I tried the link, it does not take me to chat or anything near that at all! it redirects to the ebay.com/help/home page I have spent the last 40 minutes trying to navigate to get some kind of help.

I would actually love to be able to waite for them to call me, but I have been given not page to ask for a call back, and as said, when I click with my computer "chat with our automated assistant" noting happens no assistant, no pop up. That's why I asked for a URL to the assistant, not to the page that doesn't work.

I would love it, dryophelia, if you could correct a $40 discrepancy in my eBay rewards bucks. In fact I encourage you to. Until then, you could call eBay for me? and when they call you back could you ask them if they would ask someone to call me back? Much appreciated.

[dryophelia]

@little.font.lord.leroy 

So your question would be worded something like, ‘what is the best way to contact eBay about a discrepancy in my eBay bucks balance?’

We can’t solve all the problems. Certainly we can’t help with account issues as you are experiencing. 

As an aside, are you aware of the recent changes to the eBay bucks program?

https://www.ebay.com/help/buying/paying-items/earning-using-ebay-bucks?id=4638&st=12&pos=1&query=Ear...

[little.font.lord.leroy]

Yes, I have firefox.

I wish there was a direct URL rather than a hotlink.

I get the feeling that I am not going to be able to use eBay help, and that sort of ruins any plans that I sell on eBay in the future.

Like I said, if there was a phone number or an email address where I could schedule a "call back" I would do it. But I am not about to get a new browser, download an app or program or sign into twitter or facebook (both more evil than eBay), imho.

[eburtonlab]

Chat requires Javascript being enabled in your browser -- there is not a direct link.

If the chat window is not opening up for you, chances are that you have Javascript blocked in your browser, or some setting is preventing it from working correctly. Rather than try all possible permutations of settings to see which combination works for you, it might be easier to simply use a recent version of another browser -- the default settings should work for most common browsers.

I doubt the chat bot will be able to answer most questions about your eBay Bucks balance, unless your question is answered by the fact that eBay Bucks daily percentage is currently zero aside from Bonus offers.

You will likely have to use the "Have us call you" option. That option may not appear if the lines are exceptionally busy or if you call late in the day. Try early in the morning for best results.

[missy_1695]

I need help with sending my juicer back and getting a refund because I already have that same juicer 

[ericsattic]

THANK YOU enabling javascript in my browser (chrome) did solve the problem; the CHAT function now works.  Here are the steps suggested by google:

Activate JavaScript in your browser

1. Open Chrome on your computer.
2. Click. Settings.
3. Click Privacy and security.
4. Click Site settings.
5. Click JavaScript.
6. Turn on Allowed (recommended).  NOTE - I had to take this a step further by going down below the "turn on" function to "customized behaviors" and then adding the eBay URL www.ebay.com as a site that is "allowed to use javascript."