Awaiting shipment orders are not being displayed

[boutique_liquidation]

Within the Orders tab drop down menu, when the Awaiting Shipment tab is clicked, the system does not display the photos and information pertaining to the items that have been sold.  All that is displayed is the number of orders and the page is just white lined spaces.   I have called Ebay support two times and also Microsoft Technical Support and paid $49 to have him remotely patch into my computer.   While troubleshooting, and trying to rule out what could be the issue, we have tried to get this information to display in 4 different browsers.  The issue is the same with all the browsers:  Edge, Explorer, Firefox and Chrome.  This was working perfectly fine a week ago... As a seller, I am not happy as this has disrupted my process in a major way.  I still have no idea what the issue is... and frankly calling Ebay has not been very fruitful when it comes to a resolution of this issue.  Help anyone?

[toomstoys]

Not sure that this will help. Sorry that phone CS was no help.

I have no idea about this exact one (issue you are describing). 

But Brian may be able to report/look into this more

I would respond with a bit more detailed info ( He will need to have more info)

Is this happening from the orders tab directly on Seller hub? 

and do you know if you are using the old or new version?

and please don't ask me how to tell which version by looking at it - they've changed so many things I have no idea which version I currently have myself.

I just know there are differences 

also trying searching through the seller hub board for topics on similar issues like yours

Read about new update here:

https://community.ebay.com/t5/Seller-Hub/Seller-Hub-Update-August-2018/td-p/28807108/jump-to/first-u...

and maybe it is as easy as asking here to be opted in to the new version?

https://community.ebay.com/t5/Seller-Hub/Opt-in-for-new-version-of-Orders-Page-on-Seller-Hub/m-p/280...

Just please do not go off topic on that board - you will be scolded like a child 

brian.t@ebay

Is this somehow Related to some of the issues I reported?