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Sending invoice from mobile device

I sell on eBay from my phone.  I have customers that purchase more than 1 item and want to be invoiced for combined shipping but I can not figure out how to do that from my phone.  

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Sending invoice from mobile device

Also,  when I try to issue a refund from my phone a prompt comes up that says:

!user is not enrolled in managed payments 

so I can’t even refund the difference 

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