Problems with Auto Relist, Insertion Fees, and eBay Customer Service

[Anonymous]

Hello all,

I could really use some help from some of the more experienced sellers out there with a couple issues.  First of all, I'm not a high-volume seller; just piddle around with 60-100 items.  I've been selling for a few years now; mostly collectibles and antiques.  I exclusively use the mobile app to manage all of my eBay listings; occasionally popping over to the desktop to the change a price or adjust a shipping fee.  All's been well for a couple of years with no issues and then the last week of October, I began experiencing a few problems.  I'll do my best to succinctly describe them below:

1-During the last week of October, I noticed that my iems were not autorelisting.  They would simply drop off onto the Unsold Items category and I had to manually relist each item.

2-Each time I relist an item, it counts against my 50 Free insertions.

3-New items that I have listed during the month of November also are not autorelisting and are dropping off to the Unsold list.

4-When making a lisitng, I no longer have the option to choose to auto relist.  The button has simply vanished from the listing tool.

I searched the Help topics for "relisting" and learned that there had been a recent change to the relist policy.  It seems that the new policy is that all auctions made using the Quick Listing Tool, which includes the mobile app, should auto relist up to 8 times by default AND those relists will not count aginst the monthly Free Insertions.  Apparantly this is  not the case in my situation for some reason.  

So, I contacted eBay customer service.  Since November 1st, I have logged over 8 hours on the phone with customer service hoping for a solution, an explanation, and a refund of my insertions.  I've spoken to no less than 10 different CS reps, several in supervisory roles, and the problem still persists.  I have not been credited for those insertions, and not 1 of the 3 reps who promised to call me back with furher information have responded.  In fact, each rep admitted there was a problem, each had a different line as to why it was occurring, and none seem to be able to offer legitimate advice or a solution.

The problem continues to this day.  I have a list of 33 unsold items that should have autorelisted for free and I refuse to relist them for the fee eBay hopes to collect.  I feel like I've gotten the complete run-around from eBay and they no longer are interested in my business.

If anyone has a solution to these issues, has any advice, or experienced a simlilar situation I'd be much appreciative if you would share that with me.

Thanks in advance...Jerry

[Anonymous]

Hello all,

I could really use some help from some of the more experienced sellers out there with a couple issues.  First of all, I'm not a high-volume seller; just piddle around with 60-100 items.  I've been selling for a few years now; mostly collectibles and antiques.  I exclusively use the mobile app to manage all of my eBay listings; occasionally popping over to the desktop to the change a price or adjust a shipping fee.  All's been well for a couple of years with no issues and then the last week of October, I began experiencing a few problems.  I'll do my best to succinctly describe them below:

1-During the last week of October, I noticed that my iems were not autorelisting.  They would simply drop off onto the Unsold Items category and I had to manually relist each item.

2-Each time I relist an item, it counts against my 50 Free insertions.

3-New items that I have listed during the month of November also are not autorelisting and are dropping off to the Unsold list.

4-When making a lisitng, I no longer have the option to choose to auto relist.  The button has simply vanished from the listing tool.

I searched the Help topics for "relisting" and learned that there had been a recent change to the relist policy.  It seems that the new policy is that all auctions made using the Quick Listing Tool, which includes the mobile app, should auto relist up to 8 times by default AND those relists will not count aginst the monthly Free Insertions.  Apparantly this is  not the case in my situation for some reason.  

So, I contacted eBay customer service.  Since November 1st, I have logged over 8 hours on the phone with customer service hoping for a solution, an explanation, and a refund of my insertions.  I've spoken to no less than 10 different CS reps, several in supervisory roles, and the problem still persists.  I have not been credited for those insertions, and not 1 of the 3 reps who promised to call me back with furher information have responded.  In fact, each rep admitted there was a problem, each had a different line as to why it was occurring, and none seem to be able to offer legitimate advice or a solution.

The problem continues to this day.  I have a list of 33 unsold items that should have autorelisted for free and I refuse to relist them for the fee eBay hopes to collect.  I feel like I've gotten the complete run-around from eBay and they no longer are interested in my business.

If anyone has a solution to these issues, has any advice, or experienced a simlilar situation I'd be much appreciative if you would share that with me.

Thanks in advance...Jerry