08-02-2018 06:40 AM
08-02-2018 08:22 AM
Thank you for the post. Could you please try reinstalling the app and let us know if that fixes the issue?
Thanks
08-02-2018 09:58 AM
I have tried to delete the app and then get it back but I am still getting the same problem every time I try to open a return request the app just crashes.
08-02-2018 10:15 AM
Thank you for that extra detail. Can you take a screenshot of the screen you are on before the app crashes and email it to us at iosfeedback@ebay.com. This will help in troubleshooting.
08-02-2018 10:29 AM
This is the last page I am seeing I try to click return the item then it just crashes. I have also sent an email to that email address
08-08-2018 06:26 AM
08-08-2018 07:41 AM
Thanks we are still looking into this. Could you send us a screen shot of the item that you are attempting to start the return for to the same email.
Thanks