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App crashes

The app keeps crashing every time I try to start a return the app just crashes 

Message 1 of 7
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6 REPLIES 6

App crashes

@meyerg111

 

Thank you for the post. Could you please try reinstalling the app and let us know if that fixes the issue?

 

Thanks

Message 2 of 7
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App crashes

I have tried to delete the app and then get it back but I am still getting the same problem every time I try to open a return request the app just crashes. 

Message 3 of 7
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App crashes

@meyerg111

 

Thank you for that extra detail. Can you take a screenshot of the screen you are on before the app crashes and email it to us at iosfeedback@ebay.com. This will help in troubleshooting.

Message 4 of 7
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App crashes

BE009F94-9F06-482F-A824-238DAF5A6DA5.jpeg

This is the last page I am seeing I try to click return the item then it just crashes. I have also sent an email to that email address  

Message 5 of 7
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App crashes

Still having same issue and nothing has changed
Message 6 of 7
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App crashes

@meyerg111

 

Thanks we are still looking into this. Could you send us a screen shot of the item that you are attempting to start the return for to the same email.

 

Thanks

Message 7 of 7
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