App Update ‘**bleep**’

[encarter442]

**bleep** eBay have you done?! I’m locked out of my account with no resolution possible.

[eburtonlab]

@encarter442 

According to a post on the UK community boards, the latest version of the eBay app requires Android 10 or later, or iOS 17 or later.

https://community.ebay.co.uk/t5/Technical-Issues/Pictures-missing-using-APP/m-p/7762881/highlight/tr...

If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.

If eBay browser links are opening in the Android version of the app automatically, you can disable that by going to your device Settings: Apps: eBay: Open by default: Opens supported links and choosing "Don't open in the app". iOS users can tap and hold an eBay browser link and choose "Don't open in the app".

[kensgiftshop]

@encarter442 

Have you tried the old way, going to the site using the browser?

[wastingtime101 · Accepted solution]

@encarter442 

See directions and screenshots at the below link, including what to do if your OS is outdated.

How to update your eBay app

Requires Android 10 or better

Requires iOS 17 or better, but there are directions for iOS 16 users to download an older version of the app

If you cannot update to a compatible OS then you'll have to access eBay from a web browser on your device and you'll probably want to delete the app so links open in your browser instead of the app.