Someone using my email address to create an account

[loregra6]

How can I get my email address removed from an account I didn't create?  Thanks for any help you can provide.  I can't find anything in the help section.

[comics-scifi-collectibles · Accepted solution]

Since you have access to the email address account just log on to the account using your email as the user id and select forgot password then they send you a link to your email to change the password.  

http://pages.ebay.com/help/account/closing-account.html

Then close the account.  You might not be able to close it right away, if not then do steps 1 -4 to secure the account.    Also if needed call ebay for help.  

First do steps #1-4. Then call ebay to report the hacked account, the link to call eBay is in #5

Complete all of these steps to secure your account:

#1 Use this link to find out if you have any orphaned eBay sessions that are still active. Many of these orphaned sessions will be your own, but you should end all but your current session. This will kick the hacker out (he is probably using the "Stay signed in" box to maintain his session even if you change the password).

signinalert.ebay.com/sgninalrt/sessions

#2 Check your cell phone number to make sure it's correct BEFORE changing your password and make sure that it is your number (so the hacker can't get the new password texted to them).
When your account has been hacked, you need to check and correct all of your contact information (addresses, email addresses, phone numbers) and change your password AND security questions.
Don't use the same password as other sites.

#3 Run a full antivirus / antimalware scan.
When your account gets hacked, it is almost always because your computer has malware on it. Or, because your email account was hacked. So do what is needed to secure your email account as well. If you don't secure your email account then the hacker can get back in again easily.

#4 Change your paypal password and security questions. It needs to be different than ebay and your email account.

#5 You need to report to eBay Customer Service that your account has been stolen. Here is a direct link to report a hijacked account. This phone number is available 24/7, and usually has a short wait time.
http://ocsnext.ebay.com/ocs/cusr?query=1586


I am a community help volunteer and not an eBay employee.