Buyer wants full refund, but does not want to return item

[crafty2gamma]

I have a buyer who is claiming a pair of flip flops is defective.  At first it appeared whe wanted to keep the shoes, so I offered a partial refund.  She wants a full refund & refuses to send the shoes back.  She claims they are useless (which I do not agree with).  She keeps mentioning my seller rating and says she does not want to open a case, as she knows this is detrimental to my seller rating.  She says returning them is too much trouble,  but they can be mailed first class in the original shipping envelope.  How can I resolve this?

Sorry, I should have mentioned that I was asking for my daughter. 

[rx7onthehill]

Let her know that when you receive the shoes she will be refunded the purchase price and initial shipping (return shipping cost refunded at your discretion) . Keeping them and getting a full refund is not how life works. I get one of these every once in awhile. We as sellers get screwed by ebay in these circumstances, no recourse for us, so just tell her to do what is right, return the merchandise and get a refund!