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How to contact Customer Service for Germany eBay

I am the seller.  A customer from Germany purcahsed an item and I generated the shipping label through eBay and shipped to the address he provided.  The package made it to Germany and cleared customs, but then the tracking says "Unable to locate Addressee.  Package being returned to sender"   I have not received the package back yet.  Now Paypal has put a hold on those funds which I received back on June 27.  eBay in the United States is telling me they cannot do anything because the purchase was made through the Germany site.  GREAT!  This is ridiculous.  Does anyone know how to handle this situation?  I'm out the package, the shipping plus the funds.  It's not right.  Where's the seller protection?  I did everything I was supposed to do.  Any suggestions would be very appreciated.

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