eBay

ekmadonna · ‎04-30-2019

Some of my GTC are NOT rolling over but getting stuck or frozen when the time expires, this has happened more than a few times and I have 3 stuck right now as ended with "SELL SIMILAR" next to them in my active ending soonest countdown. They have been stuck for over 3 hours now, Can A blue please check this out for me? My sales have already TANKED beyond belief since this rollout and I need to know items are not going to renew or disappear because of this major issue!

alan@ebay · ‎04-30-2019

Hi @ekmadonna -

We're unable to provide account-specific customer service on our boards. The best thing to do is to have your issue reviewed by an eBay staff member, you can do that by contacting our Customer Service team: https://ocsnext.ebay.com/ocs/home

Thank you.

Alan - eBay Community Manager

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