You can't actually contact them but you can request a call back, I always make the contact via the app if you go onto 'my ebay' scroll down to the bottom you'll see HELP click on that scroll down to the bottom again just keep selecting an option that fits as near to what you need to speak to them about until you either get 'Get us to call you' (follow instructions) or you'll see 'chat with automated assistant' click on that and ask to speak to human you'll then see further instructions. I hope this isn't too complicated the way I've written it
