Question about Authenticate4U

[kimaro2]

Hello,

I was wondering if anyone has had any issues with Authenticate4U?  I paid for and sent photos of a couple of items for authentication and haven't heard back from them.   It's been almost 2 weeks.  I sent a followup email the other day and no response back.   I am curious on what the wait time is with this company for a response.   Also, what recourse do I have if I don't hear from them?   I have paid for a service that was not received and it was through PayPal.

Any information or experiences that you can share would be gratefully appreciated.

[albertabrightalberta · Accepted solution]

There have been communication issues with them.

I've found that if you contact through Facebook, and refer them to the payment and the pictures you sent, the response will be pretty quick.

Sometimes once they get the payment and pictures, the company is kind of at that mercy of the authenticator. (Different brands have different experts.) Some authenticators are very fast and others take longer.

[kimaro2]

Thank you so much.  That is very helpful.

[radtech1971]

I had much better luck contacting them through Facebook message, on the advice of alberta.