returns

[leighward]

I have called 10 times now and still Ebay have not resolved my issue.  I had a buyer return two different orders and when they did they returned a empty package.  The first thing I did was to call Ebay and get the guidence on how to handle the situation.  I did what I was told and since the buyer had a tracking number that tracked to my home they returned the buyers money and I am now out $212.00.  I have also filed a report with the police like I was told from Ebay.  I was also told twice that a supervisor would call me but that didnt happen either.  What can I do to get this resolved?