problems canceling order for nonpayment. eBay is displaying incorrect sale date

[ericm9175]

I sold an item in an auction that ended on Sunday, May 21.  The "buyer" is a flake and didn't pay or reply to any communication. I waited 4 days to cancel and went to ebay this evening to cancel and it is incorrectly saying that the sale date was yesterday (May 24).  How can I correct this?  I did send an email and another invoice yesterday, and wonder if that somehow restarted a clock?

[twinkling.smile]

@ericm9175 

Yes, it restarted the clock. After a combined invoice, the help page said.

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137

[ericm9175]

Thanks. No idea what a "combined invoice" is, as this was for a single item.  Frustrating!

[twinkling.smile]

Next time: no invoice.

Ebay sends invoices, that's enough.

[evry1nositswindy]

Every time you send an invoice, you restart the clock and they get 4 more days to pay.  There is never a need to send an invoice.  EBay already does this.  Wait the 4 days and then cancel with the reason buyer did not pay.