item I never received

[kdbddb]

My name is Lisa Baltzer. I am using my deceased husband, Kevan Baltzer’s eBay account. I have been using it since 9/21. I think the account was called kdbdbd. Unfortunately, I don’t know the password. I ordered a Noritake Virtue china set on or around October 19th. It was supposed to be here by November 2nd. According to the tracking, it hasn’t even been sent out yet. I do want this if possible because it is supposed to be a Christmas present for my daughter in law.      Thank you, Lisa Baltzer

[mega-ma-roo]

You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived.

The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you're getting a refund, it will go back to your original payment method. Refunds are typically available within 3-5 business days.

How to report an item that hasn't arrived through My eBay

1. Go to your Purchases.
2. Select More actions beside your item and then I didn't receive it.
3. Check the box beside I want a refund or I want the item.
4. You have the option of adding a message to the seller.
5. Select Send request.

See here for more details on the process:   Get help with an item that hasn't arrived | eBay

To contact customer service use this link:
https://www.ebay.com/help/contact_us?id=4002&st=10

You can have them call you or use live chat.