07-08-2022 03:57 PM
I am trying to remove credit card information for a certain from my account, but the instructions given do not reflect what I see on the screen. The instructions I find everywhere (including eBay help) say to go to My eBay and click on the Account tab. Under "My Account" click on "Personal Information", then "Financial Information". Sometimes I even find screenshots of what I should see. It seems all of those instructions are made for an older revision of the site, because the screenshots do not reflect what's on the screen. When I click on "Account" in My eBay, it takes me to a page with several links in groups. There is a link for "Personal Information" under the "Personal Info" header, but on the "Personal Information" page, there is nothing about financial information or payment methods or anything of the sort. I can't find anything anywhere about credit cards or any way to edit them.
So, how do I remove the card from my account? The given instructions have not been updated for the current version of the site.
Background info: The reason I need to change this is to avoid a problem at work. Some time ago, I made a work purchase using my work credit card on my eBay account. eBay saved that card information and made it my default. I found this out the next time I made a purchase on eBay and didn't notice it was using the wrong card. That made caused a bit of a headache for me. I was able to remove it at that time. However, I just had to make another work purchase using my work card and I really want to avoid that headache again by removing the card before it gets used accidentally by me or someone else in my family.
Solved! Go to Best Answer
07-08-2022 04:38 PM
Delete the card on this page - https://ppcapp.ebay.com/myppc/wallet/list
07-08-2022 04:38 PM
Delete the card on this page - https://ppcapp.ebay.com/myppc/wallet/list
07-08-2022 04:46 PM
That worked, thanks!
I swear I had been to that page earlier and the card in question didn't show up there. Because of that, I assumed the stuff there was just for payment of eBay fees, not for purchases. I guess perhaps I went there too soon (I had only added the card a few minutes earlier when I made the purchase) and whatever database that page gets its information from hadn't updated yet.
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.