damaged

[cvtennis07]

item arrived damaged - does ebay help dealing with carrier???

[twinkling.smile]

@cvtennis07 

Ebay has a procedure for such an event.

Start with opening a return request for an item that doesn’t match the listing.

This is the guide for all kind of returns, including items that don’t match the listing.

https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041 

From the damaged item, you have to make pictures - at least one - and upload them. 

The seller has to accept the return and provide a return label. (Or send shipping money, before you return with tracking.)

The seller has to provide a clear return address.

Ask eBay to step in, if the seller doesn't cooperate. You can do that 3 full business days later.

All based on eBay's Money Back Guarantee.