cancel one item on a multi item order?

[flipturnswimshop1]

How do I cancel one item on an open multi item order, because that item is out of stock, without cancelling the whole order?

[wooden_flower · Accepted solution]

You can not cancel part of an order. You can cancel the entire order, and have the buyer repurchase the remaining items, but this is a pain.

The only other option is to manually refund the item through Paypal. You will not receive a credit for the final value fee.

I always ask the buyer to confirm that they received the refund - since the item is not cancelled through eBay, they could open an item not received case. If you have confirmation from the buyer  that they received the refund for that item, you should be able to get customer service to close an item not received case.