Why do I keep getting the following Account security notice from ebay. Changed password and got the message again. I have good virus software.
Account security notice - Immediate action required
Hello kipzahle_0,
To help protect your account from unauthorized use, we’ve reset your eBay password and secret questions. We do this when we believe that your eBay password and username or email address have been obtained without your permission. Currently, eBay doesn’t have any knowledge about how this information may have happened. There are a number of ways to obtain this information. For example, someone may send emails claiming to be from a company that you do business with and then coerce you to reveal your personal information. Visiting harmful web pages that install malware on your computer can also put your personal information at risk.
We recommend taking the following steps to help keep your account secure:
1. Install or update anti-virus/anti-malware software on all devices that you use to access your eBay account and remove anything that the software finds. As a best practice, you should run scans regularly and ensure that your software is up to date.
2. Change your password on your personal email and any tools (e.g., item listing or bidding) that are linked to your eBay account.
3. Update your secret questions.
4. Verify that your contact information and other stored information is correct on your eBay account.
5. Change your eBay password and make it unique to eBay to avoid sharing of passwords on other accounts you maintain.
For more information on changing your eBay password, visit:
https://pages.ebay.com/help/account/forgot-password.html
For more information about your secret questions, visit:
http://pages.ebay.com/help/account/securing-account.html#secure
You don’t need to contact us unless you believe that unauthorized activity may have occurred on your account. To report any unauthorized activity, please contact us immediately:
https://ocsnext.ebay.com/ocs/cusr?query=1586
For more information to protect yourself from account or identity theft, visit:
http://pages.ebay.com/help/account/protecting-account.html
Thanks for your continued business.
Thanks,
eBay
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