access code for guest order

[hartap53]

I need an "access code" 8 digits, to check out my "guest order"

It says the access code is in an email subject of "guest order"

I have no such email

I have an order confirmed and an order updated email, neither has the access code

they have order number, and item ID, both of which are longer than 8 digits

it says to find out more about your order go to

https://www.ebay.com/help/guest-order?topicId=4035&af=2

but when I type in my email address, and submit request, nothing arrives in my inbox

this should be so simple, I should just have to click a link to see my status of the order

but ebay makes it difficult

help please???