When will the Captcha problem be resolved? Keeps looping and won't allow checkout

[bb77123n]

It has been about 2 weeks and every time the captcha comes up i have to end up using a different browser to complete the order or from my mobile phone app. This is the 4th time in 2 weeks this has occured. The captcha will keep on looping and won't allow my account to pass to complete the order!

[eburtonlab]

Repeated Captcha requests or failures might be a sign that your browser is having problems saving cookies properly, or else a sign of a network issue. Using a VPN or a hotspot, or certain kinds of privacy software might also cause some issues.

Make sure your browser is up-to-date and has JavaScript enabled (and not blocked) and that cookies are not being blocked:

https://www.whatismybrowser.com/

Try using a different browser or a private or incognito browser window and see if you run into the same Captcha issues. If not, try manually erasing just your eBay cookies manually in your original browser.

If you are using an ad blocker, try temporarily disabling it to see if that makes a difference.

Try an alternative link to sign in to rule out an issue with a particular link:

https://signin.ebay.com/ws/eBayISAPI.dll

If you are using a mobile browser, try changing to a different browser mode: mobile, classic or desktop. Try a desktop browser or a mobile browser in desktop mode.

Or try using the eBay app.

If you contact eBay directly, mention ALERT15299 to have your account added to the open ticket.

[bb77123n]

Does eBay have a estimated time on when this problem will be resolved? Ebay also needs to provide a clear work around for this issue for users in the meantime while the ALERT15299 persist. 

[eburtonlab]

You would need to contact eBay directly to ask about a timeline, but my guess is that eBay does not provide timelines unless eBay already knows exactly what the problem is and has a fix scheduled -- often that does not become apparent until after the fix has been applied.

In the mean time, you may want to pursue alternative means to sign in to eBay that do not run into Captcha issues.

What browsers have you tried?