What to do when you receive an empty package

[pitt_terra]

On may 1  I received an empty package when I contacted the sell they told me that's not the packages they use.after I sent them photos of an empty Amazon package.so what can I do to get my money back...

[house*of*paws]

Hi @pitt_terra 

If the package you received had the same tracking number you were given by eBay… then you should file a ‘return request’ from your Purchase History giving the reason ‘Item doesn’t match description or photos’.

If the seller doesn’t refund you OR provide a prepaid shipping label to return the empty package within 4 days … then your next step is to go back to the open request and ask eBay to ‘step in’.

I realize the procedure might sound strange … but this is how you have to navigate eBay’s automated computer system.