What can I do about a lost package when it's the post office fault?

[denita3515]

Hi, I have a question. I bought an item from the seller and he told me that he had trouble with the post office losing an item he sent to someone else. He told me to let him know if it didn't come today, so I did. I looked at tracking, and my package hasn't moved since the day I ordered it. I'm not mad at the seller. I sent him a message and am waiting for a response. But if the post office is losing his stuff all the time, shouldn't someone tell them? Should I call them tomorrow with the tracking number? Or should the seller do it? He said he had another item lost. He offered to send me another item, but what if that one gets lost? The post office shouldn't be getting away with stuff like this.

[rfmtm]

It is up to the seller to deal with USPS and file a claim.  What you need to do is file an ITEM NOT RECEIVED dispute on ebay here:

http://resolutioncenter.ebay.com/

[house*of*paws · Accepted solution]

Hi @denita3515 

It's the sellers responsibility to deal with their post office.  If it loses packages on a regular basis ... then maybe the seller needs to drop off his packages at a different post office.  [Many sellers do that.]

You have eBay's Money Back Guarantee if you don't receive the package.  I would wait maybe a week or two after the estimated delivery date before filing an 'item not received' dispute.  That will give the package time to arrive ... and give you time to be refunded.

Should you ever receive a package after receiving a refund (because of late delivery) ... I hope you will repay the seller so that they aren't out both their money and the item.

[wooden_flower]

The seller should talk to his post master if he has multiple lost packages.  There may be an issue at the processing hub near him. Or there could be an issue with how he is attaching his labels to his packages. There are many possibilities. 

The post office handles some like 140 billion pieces of mail each year.  A few are going to get off track, but almost all are eventually delivered.

If the seller can send a replacement, that is great, but if you have not received something within 30 days of the estimated delivery date on your purchase, you should open a not received claim so you can get a refund.

[denita3515]

Well I don't want a refund. The seller offered to send another item, but even if that item is lost too, it wouldn't be right for me to get a refund. 

[denita3515]

I'm waiting for the seller's reply. He told me to message him if the item didn't come today. 

[denita3515]

Thanks. Sorry I'm late replying. The seller is sending a replacement and says he'll contact me again.