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Vpost.com.sg

Is vpost.com.sg a scam? I sold an item to a location in the U.S. which was received 4 days ago. Now the buyer says it's broken and wants to return and refund. I said if it was broken why didn't you contact anyone 4 days ago. They said they r in Singapore and use vpost.com.sg. Sounds shady to me. I refused return and refund. I doubt it broke in shipping. 

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