Unsent order.

[veronikantonov-0]

I ordered an apparatus on February 6, 2018. I paid him immediately, at 100 percent. To date, the shipment has not been shipped. The vendor just promises to send it to me, but he does not. I write to him, he no longer answers me. How to End the Deal. As long as the goods are delayed, I want to cancel it and return the money to me. How to do it. I do not have a tracking number, I have no stock. All I have to do is have the goods delivered by 07. 03.3018. But it will not happen, it is not sent at all. What to do?

[comics-scifi-collectibles · Accepted solution]

@veronikantonov-0  When you do not receive an item you need to file a request to be refunded. Go to your purchase history and locate the item. What is the LAST estimated delivery date?

You have to wait until it's past the last expected delivery date to file a claim. Allow at least a week for postal service delays, especially when purchasing from another country.

You have 30 days from the last expected delivery date to file an item not received claim on eBay.
Go here to file the claim. http://resolutioncenter.ebay.com/

http://pages.ebay.com/ebay-money-back-guarantee/

If the seller does not respond after 4-5 days there will be an ask us to step in message that will appear in the case. Use it to ask ebay to step in and help make the seller refund your money.

If it is more than 30 days past last expected delivery date you can file a claim on paypal up to 180 days. If you are not able to file on ebay because the seller or item or no longer on ebay then you also file the claim on paypal.

File the claim here: https/www.paypal.com/disputes/
Follow all of the directions. After 7 days ask paypal to step and help if the seller has not refunded you.

I am a community volunteer not an eBay employee.
This is a member to member help board.