System error？

[winlong_us]

I have to return item，but I always get an ebay system error when I choose return. I also can't send a message to the seller, ebay system says system error can't send a message

[eburtonlab]

@winlong_us 

Make sure you are signed in to the same eBay account you used to make the original purchase before attempting to print the label from an email link, otherwise you will get an error message.

Find the transaction in your Purchase History and go from there.

[winlong_us]

I only have one ebay account.

I have tried everything including logging into the web.

I can't do return. I can't send a message to the seller.

[eburtonlab]

I only have one ebay account.

Are you absolutely certain you were signed in to this account when you made the original purchase?

Is the seller still registered? Can you go to the seller's feedback page and contact the seller there?

If the listing or seller has been removed from eBay, see here:

https://www.ebay.com/help/selling/listings/creating-managing-listings/removed-hidden-listings?id=465...

To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid