Seller's page won't let me pay for item

[tex918]

Won an item

clicked on Pay Now

continue to receive this message

The sellers can't accept payments right now. Contact them for help. Error Code ######

Contacted them several times but I continue to see this message.

I've never had this problem before.

Seller is new to selling - I think I'm their first customer.

Is this a problem on their end?

Should I alert EBay and ask them to help the seller properly set up their sells account?