Seller doesn't accept return and the item not working

[alfreona-0]

If a seller doesn't accept return and the item shipped is not working what can the buyer do?

[eburtonlab]

The seller's return policy only affects "remorse" returns where the buyer has a change of mind.

For items that are "not as described", eBay's money back guarantee applies.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...