Restart refund option of item

[vladivd123_1]

Hello! I started refund item option, but I closed it by my fault. Can anyone help me how to restart refund option.

[wooden_flower]

@vladivd123_1 

You can not reopen or restart a return that you have closed.

If the return is because the item is not as described, call your credit card issuer and ask them to open a dispute for you.

[vladivd123_1]

I pay via Paypal.

[wooden_flower]

@vladivd123_1 

Then you can open a dispute through PayPal.