Buyers Remorse

[robtherich1]

A buyer sent me a message claiming that I ripped him off and that he can buy the same item for less somewhere else.  He wanted a refund.  I told him no, even though I offer 30 day returns.  This is obviously BUYERS REMORSE.  I feel this is not a valid reason for a return.  I didn't twist his arm to buy it from me and I paid a lot for it and did not make much profit anyway.  All of a sudden he files a claim and now says there is damage, which he even included a picture that I think he did himself to help with the claim. The original message doesn't mention anything, but price.  Ebay is investigating it now.  I can't find anything on ebay pertaining to Buyers Remorse.  Anyone have any opinions on this.  Thank you. My record is excellent. 

[jame234 · Accepted solution]

You have a 30 day Return policy.  You accept returns no matter what the reason even buyers remorse,  so you should have accepted the return.  Now buyer has opened a Item Not as Described case which  eBay is investigating and will determine a outcome.