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Paying VAT & Custom tax twice on second hand item from UK to Portugal

Hi to anyone who can Help me.

How can I claim back the double payment of Tax.

 

Message from seller
"you've already payed VAT and import duty to Ebay, i clearly marked "sold on Ebay, duty paid"
and wrote the transaction number as instructed.
worth contacting Ebay showing them you had to pay those taxes so Ebay should refund you.
it's a matter of fairness really!!!
hope it gets there in the end
Regards

Message from buyer

Just had a message from point of entry at Lisbon.
Had to pay 22.75 Eur for inport tax and 23 % vat .
Should now be released. See below. If you buy direct from Ebay or Amazon its seams to get through customs without tax. The **bleep**s """
Will confrim arrival
Regards

Hugh
Data do Pedido
Estado do Pedido
Entidade
Referência
Montante
Comissão
Imposto
Pagamento de Serviços
08‐02‐2024
Tratado
12368
051245889 ‐ CTT
22,75 EUR
0,00 EUR
0,00 EUR to pay 22

 

From Seller
i am checking the tracking number to see if you've received the item,
and on CTT (Portuguese post?) they mention "missing Documentation"
but the declaration of Value and the ebay sale code is on the packaging clearly displayed, as it was part of the Postage label,
i guess they don't read English?
i hope you manage to give what they want from your side.
please advise if i can be of help
regards

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