Packing Slip Incomplete

[findsforallkinds]

Up until this week I have always been able to print a packing slip as a sales receipt for the buyer, showing the item detail, cost, shipping cost and total cost to buyer. 

All of a sudden this changed:  now when I click on Print Packing Slip, I get my message to the buyer, the item description, quantity, and NO OTHER DETAIL....no item sale price, no shipping cost, no total transaction cost.

I cannot figure out if this is system issue or if something I am running is interfering with the ebay application.

Has anyone else had this problem??  If so, any resolutions?

Any feedback is much appreciated!!

[comics-scifi-collectibles · Accepted solution]

@findsforallkinds   

 Ebay has removed the price information from the packing slip in the single label flow.   Use the tell us what you think link on the label page at the bottom if you would like this back.  

You will need to use seller hub to print a packing slip that includes all price information.  

https://www.ebay.com/help/selling/selling-tools/seller-hub?id=4095&st=2&pos=1&query=Seller%20Hub&int...

Once you are in seller hub go to Orders> Awaiting Shipment

1) put a check mark next to the items you want to print a packing slip for

2) click on the shipping drop down menu and select print labels/ Invoices

3) Put a check mark in the box for print labels/ invoices

4) click continue

You can still use the All Selling page once you sign up for seller hub for other functions if you prefer it:

https://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&CurrentPage=MyeBayNextAllSelling