Need to talk to agent ASAP

[casesmithcustoms]

I need to talk to someone ASAP.  I cannot find a number after wasting endless amounts of time.  Really sick of this type of (lack)  of service for the money I pay.  

I have a customer who has nor received their item and opened a case.  The  USPS has tracking on it but it is being bounced around and taking forever.  He is not happy and wants a refund.  I cannot just ship things, have to USPS continue to mess it up, refund then have them deliver it.  Which is occurring all the time anymore.

I need answers and help.  The USPS will not do anything but say it is tracked and will be delivered.  It has been two weeks.