Make a warranty claim on an item

[cessprin]

I bought a laptop battery in August 2023.  The ad said there was a 3-year warranty. The battery is not holding a charge.  A message keeps popping up "consider replacing your battery".  How can I return it?  The Seller doesn't respond.  I don't see the manufacturer on the battery to even attempt to make a warranty claim with them.  I see it in my Purchase History.  When I try to start a return, in order to ask eBay to step in, since it's been more 90 days, it doesn't come up in items eligible for return.  I appreciate any suggestions.  Thanks.

Chris

[eburtonlab]

@cessprin 

If you purchased a third-party warranty, contact the warranty service directly.

eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.

Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.

A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.

You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.