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Item refund

I ordered and received a new dvd movie that has a mfg defect and freezed up.  Upon arranging the return to seller, I was not sent a full refund.  While waiting for such to take place, I received a dvd movie that was returned to me because the seller's address was unknown.  Hmmm; now what?  The seller previously knew of the defect/return request. 

     

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