06-21-2023 10:28 AM
06-21-2023 10:35 AM
If you've already purchased the label, you'll need to void it and purchase another with the correct address.
You can void a label within 5 days of purchase here:
https://www.ebay.com/ship/lmng/labels-history/my-ebay
It will take about 14-21 days for the refund to come through.
More information here:
https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labe...
What address do you want to change?
You should not change the buyer's address or you'll lose seller protection. If this is the address you want to change and the request is coming from the same user ID as the buyer's, then you can cancel the transaction using the reason that there is a problem with the buyer's address and relist the item so he can repurchase with the correct address. Remind him to edit the address at checkout.
If you want to change your return address, first go to this link and make sure all addresses are updated.
https://accountsettings.ebay.com/uas/addresses
When you print your next label, check on the label creation page to be sure the correct return address is displayed. If not, use the edit link to select the correct one. After that, it should stick.
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.