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Is there any recourse for negative feedback because I wouldn't pay her customs fees?
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on 03-16-2019 03:46 PM
My auction clearly stated that any customs fees or taxes were the responsibility of the buyer. Now I have been left negative feedback from a European buyer for not paying her customs fees for her. Do I have any recourse to get the feedback removed? It is unreasonable to expect a US Seller to collect and pay European customs duties, and it has previously been the policy to remove any feedback relating to this issue. Thanks.
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03-16-2019
03:49 PM
You can contact them on Facebook.com/eBay or Twitter.com/AskeBay
http://ocsnext.ebay.com/ocs/home
https://www.ebay.com/help/call_us
https://www.ebay.com/help/account/contacting-ebay-customer-service/contacting-ebay-customer-service?...
Contact eBay and have them remove the feedback.
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