I signed in as a guest and I need to return an item. How do I do that?

[evan497986]

I signed a as a guest. How do I return an item? Cause it's not coming up on my purchases.

[house*of*paws]

Hi @evan497986 

You can file a return request from the confirmation email you received from eBay when you purchased the item.  It should be in your personal email account.

[comics-scifi-collectibles]

@evan497986    Did you make the purchase as a guest?  If so then it won't be in your purchase history.   

Log out of your eBay account and request the guest account details from this page:  

https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065...

Then you start the return request from the guest account email.  Do not log in to your regular eBay account.  

If you need help starting the return here's how to contact customer service.

1. Select the live chat or call back option on the left hand side of this page:
https://www.ebay.com/help/contact_us?id=4191&st=10

If you are using a cell phone turn off the spam filter or it may block the call back

If you are located outside of the US or Canada then you will need to use chat or social media.

2. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.

twitter.com/askebay
facebook.com/eBay/