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I received my first negative feedback!

The problem is it wasn't my fault.  Really.   Customer was mad I didn't reply but she doesn't know how to see her messages through ebay.  I replied 5 times.   I got her contact phone number to text her.  She can text just fine.  Anyway, she agreed to remove feedback and apologized to me.  I sent a feedback revision.......and guess what?  She can't understand it!  She can't find a link or anything. She keeps apologizing. 

Is there anything can I do?

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