03-03-2023 09:41 AM
Hello! I'm an art student, and my tablet broke right before finals. I have the email receipt and it says the warranty lasts for a year (which it's still in). When I look on the help page I'm struggling to find how to replace an item under warranty, and when I try to file a claim it keeps saying I don't have a plan but on the page it told me I don't need to register to file a claim? I'm sorry if this is dumb but if anyone could help they'd be saving me a million.
03-03-2023 09:48 AM
If you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a one year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases.
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.