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How to change the return address on a shipping label or request a newly generated label

Hi! Just generated my first ebay shipping label. I was frustrated to see that the return address was incorrect. (Strange, because I had already updated my address in my account.) 

 

Is there a way to request that a new label be generated, and cancel this one? I want to have the correct return address on there, just in case. 

 

Thanks!

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How to change the return address on a shipping label or request a newly generated label

Be sure that all your addresses have been updated here:

 

https://accountsettings.ebay.com/uas/addresses

 

You may also have to edit your listings to update the shipping location.

 

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How to change the return address on a shipping label or request a newly generated label

@paulinkostopoulo_0 

 

Also you need to Void the wrong label within 5 days to get a refund from USPS -

 

How long you have to void a shipping label depends on the shipping service you used.

  • USPS: You have 5 days to void a USPS shipping label that you printed on eBay, and it can take up to 21 days for USPS to approve or reject the refund. If it's approved, you'll receive an email that you have been refunded
  • UPS: UPS labels can't be voided as you won't be charged until the package has been delivered 
  • FedEx: FedEx labels can't be voided because you're not charged until the package has been delivered

Here's how to void a shipping label you printed on eBay:

  1. Go to Manage shipping labels
  2. Find the item you'd like to void the shipping label for, then from the Actions column, select More Actions, and then select Void.
  3. Choose your reason for voiding the label. If you want to, you can add a message for the buyer.
  4. Select Void shipping label.
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How to change the return address on a shipping label or request a newly generated label

When you go to select PRINT ANOTHER LABEL, there is a place to EDIT the return address.

disneyshopper
Volunteer Community Member

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