08-23-2023 08:54 PM
In my order history, there is no record of the order.
I ordered the item was charged on my credit card got a confirmation email showing it was sent to the correct address and an order number.
I contacted the seller because we received the wrong item and it won’t work. The seller is asking for my user ID and I do not know how to find it!
So, if someone could help me understand how to find my user ID number maybe he would give me a refund.
08-23-2023 09:12 PM
Is it possible you purchased that item using a different eBay account?
Or as a guest?
The seller is not looking for a number -- the seller wants to know the username you used to make the purchase. Apparently it was not this account.
08-23-2023 09:24 PM
Oh thank you!
Remove that you mentioned that I may have ordered it as a guest. I can’t really remember I’m older I probably didn’t have my password with me at the time.remove that you mentioned that I may have ordered it as a guest.
It’s definitely not in my order history and I thought that was weird.
Do you know if there’s anything I can do since I probably ordered it as a guest?
08-23-2023 09:34 PM
If you ordered as a guest, sign out of your current eBay account and then use the link in the email that eBay sent regarding that order, or else see here:
https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065
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