cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Help me find my user ID number please

In my order history, there is no record of the order.
I ordered the item was charged on my credit card got a confirmation email showing it was sent to the correct address and an order number.

 

I contacted the seller because we received the wrong item and it won’t work. The seller is asking for my user ID and I do not know how to find it! 
So, if someone could help me understand how to find my user ID number maybe he would give me a refund.

 

 

 

 

 

 

Message 1 of 4
latest reply
3 REPLIES 3

Help me find my user ID number please

Is it possible you purchased that item using a different eBay account?

 

Or as a guest?

 

The seller is not looking for a number -- the seller wants to know the username you used to make the purchase. Apparently it was not this account.

Message 2 of 4
latest reply

Help me find my user ID number please

Oh thank you! 
Remove that you mentioned that I may have ordered it as a guest. I can’t really remember I’m older I probably didn’t have my password with me at the time.remove that you mentioned that I may have ordered it as a guest. 
It’s definitely not in my order history and I thought that was weird.

Do you know if there’s anything I can do since I probably ordered it as a guest?

 

 

 

 

 

 

 

 

Message 3 of 4
latest reply

Help me find my user ID number please

If you ordered as a guest, sign out of your current eBay account and then use the link in the email that eBay sent regarding that order, or else see here:

 

https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065

Message 4 of 4
latest reply