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Fees & invoice

Has anyone experienced the following: Insertion fees charged to account when they were free under promotional 1,000 fixed price per month? I just went back over my invoices and one month shows credit for all my listings/insertion credit; however, I was charged $42.20 for ten cent insertion fees during this same time period. Ebay representatives don't seem to know how to find the spread sheets, let alone discuss the charges. Any advice.

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