Last night I rejected another low bid on an item I listed months ago. From past experiance in selling a simular item, it shipped (50lbs) to the buyer, the buyer decided to return the item and since it was not packed properly it was damaged. The shipping did not include insurance and false claims made it all my fualy. Ebay was not helpful in resolving the issue.
After receiving low bids on another AV Receiver, I decided to pull the item from my listings. Immediately after doing so, I receive a notice from Ebay reminding me of their policy:
Warning - Offers to sell outside of eBay
Hello r*******,
We’re writing to let you know that activity on your account may not be following an important eBay policy that requires all transactions and payments to be completed on eBay. Offers to buy or sell outside of eBay aren't allowed. This includes:
- Offering or requesting contact information or links within a member-to-member message without a recent transaction
- Displaying contact information or links in a listing except as allowed in the policy or required by law
Below are the details of where the activity occurred:
192383235530 - Pioneer VSX 81TXV 7.1 Channel 770 Watt Receiver THX Certified
In order to protect you and your buyers if something goes wrong, transactions must be completed on eBay. We’re invested in bringing you more buyers and helping your business grow. We want to continue to partner with you to do that.
eBay provides methods to personalize a transaction. For example, you can make a private offer to your buyer or set up your listings to invite best offers.
I have insisted on keeping all communications within Ebay's system and have never conducted business on any item listed on Ebay outside of Ebay. This false accusation is insulting to me and the phone call I just had with Customer Service did nothing to resolve it. Pointing to a policy but not telling me what I did to even cause suspicion is not resolving this problem, and the fact the CS rep was making determinations based on the policy and not what I did to violate the policy is extremely frustrating. I DO NOT SEND PRIVATE INFORMATION OUT ON THE EBAY SYSTEM< I DO NOT CONDUCT BUSINESS OUTSIDE OF EBAY ONCE AN ITEM IS LISTED ON EBAY, I HAVE LOST HUNDREDS OF DOLLARS BASED ON A BROKEN LINK BETWEEN EBAY AND FEDEX REGARDING SHIPPING, AND NOW i AM BEING ACCUSED OF CONDUCTING BUSINESS OUTSIDE OF EBAY ON ITEMS LISTED ON EBAY AND THE BEST CUSTOMER SERVICE CAN DO IS REMIND ME OF THE POLICY. WELL GUESS WHAT EBAY, I UNDERSTSAND AND ADHERE TO YOUR POLICY, WHAT DID I DO TO VIOLATE IT IS WHAT I AM ENTITLED TO UNDERSTAND.
have a nice day
Richard Dean
