Error Message: The shipping to address contains invalid or missing fields.

[more_joy2_give]

Hello - I have a buyer (with funds sent) that I can’t seem to buy a label for. I get the following error and I don’t know how to “amend” this. The buyer has confirmed that the address is correct. On the screen where I am trying to buy the label, it shows “No services available” and there is nothing I can edit. Should I just go buy my own postage?

[disneyshopper]

What country are you trying to ship to?  International addresses allow 3 address lines.  Perhaps you need to move part of the address to another line.  Is a PROVINCE needed?  Perhaps that needs to be moved to the appropriate field.

[more_joy2_give]

Thanks - just to Florida. There is an error with too many characters on the name line, which I tried to edit but it won’t stick. I’ve asked the buyer to edit and waiting to hear back from them. Maybe that will fix things? Though the “No services available” message is odd because on the order detail page it says “USPS Priority Mail”.

[more_joy2_give]

I was able to edit the “ship to” line using the website (vs the mobile) to reduce the number of characters and it saved, so all good! Thanks!