EIS question

[artofwarnm]

Good afternoon all,

I know I've seen this question before. We have a potential buyer in Norway wanting to purchase a few paperback books. It shows on our listings that we do indeed ship to Norway and we are enrolled in eIS. But when customer tries to place order eBay says we / they don't ship there. We prefer to  use eIS for International shipping. Is there something I'm missing?

As always, thanks in advance for any insight.

artofwarnm

[comics-scifi-collectibles]

@artofwarnm.  Please share the item number of the listing so I can take a look. 

[artofwarnm]

311783765961

[comics-scifi-collectibles]

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@artofwarnm wrote:

311783765961

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The usual error has EIS offered but does NOT have shipping to the sellers country due to import restrictions OR there is a keyword that blocks it from offering EIS. 

That's not your problem though.  I am not sure why Norway can not buy this book. 

You can try email eBay customer service for the eBay International Shipping Program here>  

  ebayinternationalshipping@ebay.com

( note that CS at this email ONLY answers EIS program issues)

[comics-scifi-collectibles]

@artofwarnm  A workaround is create a new listing since you can NOT combine shipping on EIS orders you'd have to do this anyways since you said they want more than one book.  Hopefully you won't have the same problem with the new listing.   

 You can't combine shipping on EIS orders without doing a work around.  

This is what I do>>>  

Ask the buyer NOT to pay until all auctions are ended.  Make sure you don't have auto unpaid cancelation set up for too short of a time OR add the buyer to your exemption list.   

Auto Unpaid>  https://www.ebay.com/Cancel/Preference/UnpaidPurchase  

Exemption list>    https://www.ebay.com/bmgt/ExemptBuyers

Then let your buyer know how you will combine the orders....

Cancel all of the sales as problem with buyers address.

Relist combining ALL of the items into ONE Buy It Now listing. This can only be done if the items are similar and from the same category due to customs regulations.

To save time so you don't have to take new pictures these are the steps to save a copy of the photo from the listing.    First go to the listing and click on it to open the main photo.  Next use the snipping tool or screen shot to save a copy of the photo.   ( right click to save a copy of the image no longer works on eBay's site)   

Then you can just add the saved photos to the new listing.