Is the item purchased on your Purchase History? You open a Return Request from there.
If you receive an item that was not described accurately, you have eBay's Money Back Guarantee.
Open a Return Request to the right of the item on your purchase history and indicate the reason the item is not described accurately. You will need to include a photo.The seller has three full days to issue a prepaid return shipping label, ( if he wants the item back) or a refund in full. If there is no response from the seller by day 4, return to the case details on your Purchase History under Cancelled Invoices and click on Ask eBay To Step In
I am not an eBay employee. I'm a US eBay Community Mentor.
