Delays on USPS

[streetrods]

What is everyone doing with USPS delays and customers reporting to eBay and getting notified to take care of it!!! I’m sure eBay is aware of usps delays but don’t seem to care about the seller. I can can refund the buyer but they still will receive the item then what? Your out the money and the item?

[comics-scifi-collectibles]

@streetrods   

When I see that a package is running late or "stuck" somewhere the first thing I do is sign up for text updates and let the buyer know that I am checking on the package and thank them for their patience. 

If the package is 5 days late then I file a missing mail search for it.    

I have had buyers tell me that they only were willing to wait longer for their item and not file a not received refund request because I kept them informed.  I have had packages go on weeks long "walk abouts" in the totally wrong direction and never had a buyer file a not received case. I always thank buyers for their patience and assure them that they will receive their item or a full refund. My buyers are always willing to wait for the item.  

IF a buyer DOES file a not received refund request you MUST refund them before eBay forces a refund from your account or you get a DEFECT and do not get your sellers fees back.