Damaged item

[narnia.nyc]

I purchased a small porcelain bowl for $35, including shipping, which arrived shattered. The seller used a lot of bubble wrap to protect the bowl, but it was shipped in a thin Priority Mail carton and was damaged in spite of the bubble wrap. 

I sent photos to the seller, and she filed an insurance claim online. She asked me to wait for USPS to settle her claim before she issued my refund. I told her the proper procedure would be for her to issue a return label for the item, and then issue my refund once she received the damaged item back.

She has been sending me many, many emails. I opened a case with eBay, and once I did that she issued a refund.

Now she’s called my local Post Office and getting them involved, instead of handling the claim on her end. She wants me to bring the damaged item to my Post Office for them to inspect it. We have a shelter-in-place order in my state, and I do not want to deal with anyone face-to-face in the Post Office. If she sends a return label, I can drop the package in a bin without waiting on line or speaking with Customer Service. 

I received another email from her today asking me when I could bring the package to my Post Office to discuss the claim with them. I don’t feel this is something I am required to do, the seller should just issue a return label and then I’m out of the picture.

How should I handle this situation?