Customer returned a working item. How do I proceed??

[kennerb]

Customer bought an item from me claimed it wasn't working. I received the return and it is working perfectly. I've started an appeal but haven't heard anything back yet. What else can I do?

[comics-scifi-collectibles]

@kennerb  You need to refund the buyer  since you have the item back.    I know that this is frustrating but that is the way the system works. 

If you do not refund the buyer ebay will step in and force the refund and you will get a defect,  you do not want that.

Use this link to report the buyer for return abuse this goes on the barriers record.

https://spd.ebay.com/RBASellerHub

[kennerb]

Thank you. This is helpful.